These terms are the agreement between you and M&R Business Solutions Pte Ltd ("we", "us") for the use of NuvoPanel: the software, the website nuvopanel.com and the customer portal portal.nuvopanel.com. By installing NuvoPanel, creating a portal account or buying a licence, you accept them. If you accept on behalf of a company, you confirm that you are allowed to do so.
Who we are
M&R Business Solutions Pte Ltd, 2 Gambas Crescent, #06-30, Nordcom Two, Singapore 757044. You can reach us at support@nuvopanel.com.
The software licence
While your trial or paid licence is active, we give you a non-exclusive, non-transferable right to install and use NuvoPanel on your server.
- One licence covers one server. There is no limit on the hosting accounts, domains or mailboxes on that server.
- You may use NuvoPanel to sell hosting to your own customers and to resellers.
- The software is licensed, not sold. We and our licensors keep all rights in it.
You agree not to:
- remove, bypass or tamper with the licence check, or use one licence on more servers than it allows,
- sell, rent, share or publish licence keys,
- copy or redistribute the software, or offer it as your own product, except for the branding options the software itself provides,
- reverse engineer the software, except where the law gives you that right regardless of these terms,
- use the software or our services to break the law or to attack other systems.
NuvoPanel installs and manages third-party and open-source software such as the web server, PHP, databases and the mail server. Each of those is covered by its own licence, not by these terms.
Free trial
A new installation starts a 14-day trial with every feature. The trial needs no account and no payment details. When it ends, the panel is locked until a licence is activated. One trial is given per server.
Price and payment
- Current prices are shown on nuvopanel.com and in the portal. Prices are in US dollars and exclude any taxes we are required to charge.
- A licence is a subscription, billed monthly or yearly in advance. It renews automatically at the end of each period until you cancel.
- Payments are processed by Stripe. You authorise us to charge your payment method for each period.
- If a payment fails we may retry it. If it still fails, the licence expires.
- We may change prices. A new price applies from your next renewal, and we will tell you by e-mail before it does.
Cancelling and refunds
You can cancel at any time from the Billing page of the portal. The licence stays active until the end of the period already paid for and is not renewed.
The free trial exists so you can test NuvoPanel before paying. Payments already made are therefore not refunded, except where the law requires it. If you think you were charged by mistake, write to us and we will look into it.
When a licence expires
Websites, mail and databases on the server keep running. Only the panel is locked until the licence is renewed. Your data stays on your server.
Licence checks and updates
An installed server contacts our licensing service from time to time to confirm its licence, and our update service to look for new releases. What is sent is described in the privacy policy. Releases are digitally signed, and the panel verifies the signature before installing an update.
We may change, add or remove features. What changed in each release is listed in the changelog.
Your responsibilities
You run NuvoPanel on your own server, so you are responsible for:
- the server itself, its operating system, network and security,
- backups — keep copies of your data somewhere other than the server; NuvoPanel offers tools for this, but making and testing backups is up to you,
- the content hosted on the server and the people you give access to,
- your own customers, including the contracts you have with them and the personal data you hold about them,
- keeping your portal account and licence keys secret, and following the laws that apply to you.
Support
Support is given by e-mail at support@nuvopanel.com. We aim to answer promptly but, unless we have agreed otherwise in writing, we do not promise a fixed response or resolution time.
Suspension and termination
You may stop using NuvoPanel at any time by cancelling your licence and removing the software.
We may suspend or end a licence or portal account if you seriously or repeatedly break these terms, if a payment is reversed, or if the law requires it. Where the problem can be fixed, we will tell you first and give you reasonable time to fix it.
When a licence ends, your right to use the panel ends with it. The sections of these terms that are meant to continue — ownership, disclaimers, limits of liability and governing law — stay in force.
Warranty
We work to make NuvoPanel reliable and secure, and we fix faults we are told about. Beyond that, and as far as the law allows, the software and services are provided "as is", without warranties of any kind, whether express or implied, including fitness for a particular purpose and uninterrupted or error-free operation.
Limit of liability
As far as the law allows:
- we are not liable for indirect or consequential loss, or for loss of profit, revenue, business or data,
- our total liability for all claims connected with NuvoPanel is limited to the amount you paid us for the licence concerned in the 12 months before the claim arose.
Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence.
Personal data
How we handle personal data is set out in the privacy policy.
Changes to these terms
We may update these terms. The new version is published on this page with a new date. If a change is significant we will tell account holders by e-mail at least 14 days before it takes effect. If you keep using NuvoPanel after that, you accept the new terms.
Governing law
These terms are governed by the laws of Singapore. Disputes go to the courts of Singapore, unless the law where you live gives you the right to bring a claim elsewhere.
Other terms
If a part of these terms turns out to be unenforceable, the rest still applies. If we do not enforce a right straight away, we have not given it up. You may not transfer this agreement without our consent; we may transfer it as part of a sale or reorganisation of the business. NuvoPanel and its logo are our trademarks; other names mentioned on this site belong to their owners.
Contact
M&R Business Solutions Pte Ltd, 2 Gambas Crescent, #06-30, Nordcom Two, Singapore 757044 — support@nuvopanel.com